Store Polices

 


We are a family owned business. We take pride in the quality and craftsmanship of our products. 

We recommend you select your purchase with care and check your cart items before purchase because we do not offer refunds if you change your mind. 

We want you be confident with your purchase. If you are unsure about purchasing online, please contact us before you place your order it.

We are happy to be contacted by email info@swancreekinteriors.com.au  Or phone Rox on 0432774782

 

Delivery

We carefully inspect and package your order for before shipment, so please inspect your purchase on its arrival. 

We use Australia Post for all our standard deliveries and will email you the tracking number so you can keep up to date with its arrival.

If for any reason your purchase has not arrived in a satisfactory condition: Contact us as soon as possible, within 3 days of delivery so that we can work with you to resolve the issue with Australia Post. Please take photos straight away.

Do not return post any item(s) without contacting us first as you may be responsible for any associated expenses if you do so. 

 

Returns

Because of the one of a kind nature of our products generally, we don’t offer an ‘exchange’ service, we only offer returns for faulty or damaged goods.

However, in some circumstances at our sole discretion, we may offer a store credit to ‘replace’ the item with another choice.


We are unable to accept any returns on any of the following: 

  • Jewellery or wearable items (due to hygiene reasons)
  • Any goods purchased on layaway
  • Any items listed as Clearance or Sale
  • Any items purchased at our local markets or discounted at POS
  • If 7 days have gone by since the date of delivery (POD)
  • Any items not returned in the same (new) condition that you received it

In order for us to accept your return it must arrive back to us within 14 days of return acknowledgment.

 

Shipping returns

As a small business we cannot cover return shipping costs. You are responsible for the shipping cost and tracking of any returning items. 

To return your product, please address to:

Swan Creek Interiors

1208 Warwick-Yangan Road, Swan Creek, QLD 4370 AUS


Include your details and ensure it has been packaged well, so that it arrives at our place in good condition.

We do not cover any lost or damaged freight being shipped for a return.

If you are shipping any items over a certain value, you should consider adding tracking and/or extra insurance to the parcel.

All shipping costs are non-refundable. 


Wear and Tear

We take pride in the quality and craftsmanship of our products. However due to the unique nature of our business we do not offer warranty or replacement on wear and tear.

See our care guide with tips on looking after your new piece and prolonging its life. If you have any questions please don’t hesitate to ask. 

  

Refunds

We do not offer refunds if you change your mind. 

It is our policy to first repair or replace any item we agree is faulty. Due to the unique nature of our products, we may need to replace an item with a similar item.

We will contact you to discuss an agreed return outcome of either a store credit or in some circumstances when we can’t repair or replace it, a partial or full refund will be issued.

At our discretion we may offer a refund for faulty or damaged goods only. All agreed returns are conditional. 

If approved, once your agreed return is received and inspected, then your refund will be processed. A credit will be applied to your original method of payment promptly as practicable.

There are certain situations where only partial refunds will be granted:

-Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

-Any item that is returned more than 14 days after delivery.

-Any item, if applicable less the 15% restock fee

If you haven’t received a refund within a reasonable time, first check your bank account again then contact your credit card company, it may take some time before your refund is cleared. There is often some processing time before a refund is transacted.

 

Store Credit

At our discretion, store credit may applied to your in-house account. Store credit is valid for 3 months.

 

Gift Cards 

Gift cards are purchased online and sent to your email.

They can be used online or in store provided you have the correct voucher details with you.

The voucher number is unique to you. Do not loose your voucher number as we do not have access to your voucher number.

The email contains Instructions on how to redeem it.

Due to the unique nature of our business, gift cards are valid for six months from the date of purchase.

We may cancel any unused gift cards from our online store account that have exceeded the six month expiry.

 

Layaway terms

Value $150 and over - up 4 months layaway with 15% deposit.

Value $1000 and over - up to 6 months layaway with 15% deposit.

Custom arrangement - up to 12 months with 15% deposit.

We do not refund any monies paid if you change your mind.

Minimum one payment every month.

Shipping costs are extra to the price of goods.

Generally we do not offer exchange or returns.  

15% re-stock fee (original deposit) will apply, after an additional 30 days if no monthly payment or contact been made.

Any monies paid thereafter are not refundable and is given as store credit. Store credit valid for 3 months.

We prefer happy customers and will make many attempts to contact you before we re-stock any items.

Please keep your contact information up to date and contact us if you have any concerns.

See our in house layaway page for more information.

  

By purchasing from Swan Creek Interiors you agree that you have read and understand all of our policies and terms. If you have any questions at all, please contact us.