We are a family owned artisan country-furnishings business. We take pride in the quality and craftsmanship of our products. We recommend you select your purchase with care and check your cart items before purchase because we do not offer returns if you change your mind. Due to the unique nature of our products we only offer returns for faulty or damaged goods.
If you are unsure about your order, please contact us before you place your order. We are happy to help and want you be confident with your purchase.
We can be contacted on email@example.com. We may call you directly to assist.
We carefully inspect and package your order for before shipment, so please inspect your purchase on its arrival. If for any reason your purchase has not arrived in a satisfactory condition:
Delivery by Australia Post:
Please take photo(s) and contact us as soon as possible, within 7 days, so that we can work with you to resolve the issue. Please do not return - post any item(s) to us before speaking to one of our representatives as you may be responsible for any associated expenses if you do so.
Delivery by South West Parcel Express:
SWPE is our primary provider who takes pride in delivering our larger products to your door. On arrival please inspect your purchase prior to signing the delivery drivers (POD) proof of delivery. In the unlikely circumstance that your delivery arrives in unsatisfactory condition please inform the delivery driver and take photo(s) of the concerned item. At this point, to avoid unnecessary pick-up delivery charges we prefer that you do not accept the unsatisfactory item and return it with that driver. Please check the POD has been updated accordingly before you sign it. Please contact us during or as soon as possible so that we can work with you to resolve the issue.
We are unable to accept agreed returns on the following:
- Used, washed or worn goods.
- Items that are no longer in their original packaging.
- Any Jewellery or wearable items (due to hygiene reasons).
- Any items listed as clearance or marked down.
- If 7 days have gone by since the date of purchase.
There may be certain circumstances where we agree to a return. For these agreed returns, certain conditions apply:
- Please ensure you contact us to ‘request a return’ within 7 days from date of purchase, otherwise we can’t accept any returns.
- Once you have contacted us and we have accepted the return, please make sure that you send us your package as soon as possible. In order for us to accept your return it must arrive within 10 days of us issuing the return acknowledgement.
- All items must be returned to us unused and in the same condition that you received it.
Agreed Return information
We will contact you to arrange an agreed return outcome of either a store credit or in some circumstances a partial or full refund. All agreed returns are conditional.
As a family owned - boutique business we cannot cover return shipping costs. You are responsible for the shipping cost and tracking of any returning items.
To return your product, please address to:
Swan Creek Interiors
1208 Warwick-Yangan Road, Swan Creek
QLD 4370, Australia.
Please ensure you include your details and a copy of a proof of purchase with the return. Ensure it has been packaged well – package so that it arrives at our place in the same condition you got it.
Important: If you are shipping any items over a certain value, you should consider using a trackable shipping service or purchasing shipping insurance.
We do not cover any lost or damaged freight being shipped for a return.
All Shipping costs are non-refundable. If you receive a credit or refund the cost of original shipping will be deducted from your refund.
If you are approved, once your agreed return is received and inspected, then your refund will be processed. A credit will be applied to your credit card or original method of payment, as promptly as practicable.
There are certain situations where only partial refunds will be granted:
-All furniture items returned will be refunded less a restocking fee of 20%.
-Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
-Any item that is returned more than 20 days after delivery.
Because of the one of a kind nature of our products generally, we don’t offer an ‘exchange’ service. However, in some circumstances at our sole discretion, we may give you a store credit to ‘replace’ your items with another choice.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again then contact your credit card company, it may take some time before your refund is cleared. There is often some processing time before a refund is transacted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org